Answers to what clients ask us most.

We're based in Chicago and provide onsite support throughout the Chicago area, plus remote IT support for businesses anywhere in the United States.

Most of our clients are small to mid-sized businesses, typically anywhere from 5 to 250 employees, though we tailor our approach to whatever scale you're operating at.

Managed IT clients get 24/7 system monitoring, with emergency support available outside standard business hours. Standard help desk hours are Monday–Friday, 8am–6pm CT.

Managed IT includes proactive monitoring, help desk support, server management, routine maintenance, and both remote and onsite support — all designed to catch issues before they become downtime.

Response times depend on severity: critical issues affecting business operations are prioritized immediately, while routine requests are typically addressed the same business day.

We offer flexible agreements based on what you need. We'll walk through the options during your first call so you can pick what fits your business.

If you've never had one, that's usually the sign. We recommend starting with a cybersecurity assessment to establish a baseline and identify gaps before they become incidents.

Yes. We work with clients across regulated industries on compliance and risk management, including security audits and documentation support.

We plan migrations around your business hours and run them in phases where needed, so your team keeps working with minimal disruption.

Yes — our cloud and networking solutions are built to support in-office, hybrid, and fully remote teams with secure access from anywhere.